[Resolved] Redbus — refund of my ticket

Jpchhapoli

from Belgaum, Karnataka

Address:	560081
Website:	www.redbus.in

Sir/madam

I booked a ticket from kodaikanal to bangalore ticket no tm6t66791496, journey date was 31.05.2018 @ 7.00 pm but bus was departed @ 4.00 pm, when we came to sam tourist office at 6.15 pm, they told that bus has been departed @ 4.00 pm, immediately i given a complaint to red bus, vide ref no.4221027. Today i got a call from red bus customer care and she told me that call to sam tourist bus on mobile no. [protected]. I called them and asked about my refund, they are saying that they are not responsible for this and asked me to contact red bus.
I am totally disappointed and unhappy with red bus. I want my refund immediately.

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Jul 23, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TM6T66791496.

We regret for the inconvenience caused to you. We’ll work harder to educate bus operators on providing hassle free, quality service in the future.

The refund for your ticket has been initiated from our end on 8th June 2018. Based on the policy of your bank, the amount should reflect in your account within 7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

PO Number:[protected]
Refunded Amount: Rs.2048/-

I do hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Best Regards,
Team redBus