[Resolved] Redbus — Refund of ticket amount

E Sharath

from Hyderabad, Telangana

Address:

Rangareddy, Andhra Pradesh, 500060

We booked 3 seats at 20.45pm wrongly on 11.1.17 from Chennai-Hyd @ 22.00hrs Kesineni travels bus by paying an amt of Rs.2902/- (1116A2/VL157). Our actual travel date is 19.1.17. By oversight we selected wrong date & we did cancelation immediately. But we got message from you as we will be get refunded only 162/- (Ref.No.TK2D[protected] All these transactions happened with is 30 to 40 minutes only. Being on humanitarian ground please consider our mistake and we request to your good selves please refund full amount of our hard earned money.
We bring to your kind notice on same day 11.1.17 again we booked 3 tkts through your portal from Chennai-Hyd on 19.1.17 Tkt No.TK2D33976644 @ 22.00pm by Orange travels. You can verify with your records also.
once again we requesting you to consider our mistake & do the refund fully.
Thanking you very much
Sharath E

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Feb 24, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2017

Red Bus Customer Care's response Hi Sharath,

Greetings from redBus!!

We understand your concern, however once the ticket is generated. We'll not be able to modify or postpone the ticket to different date.

We request your kind understanding in this regards.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.