[Resolved] Redbus — refund of ticket fare for cancellation of bus service

Ashim Kumar Ganguly

from Pune, Maharashtra

Address:

Shyamoli Yatri Paribahan, Kolkata, West Bengal

I had booked the attached two tickets online for my travel from dunlop bridge (Korunamoyee) to assansol. The bus was suddenly cancelled without any notice via email.
The full amount is supposed to be credited back to my account but till date no amount is refunded to my account. Please refund the amounts urgently without further delay.
Booking details :-
• date of booking – 18.04.2019
• date of journey – 19.04.2019
• ticket nos.
(1) tn5h[protected]In the name of ashish kumar ganguly +5 others) rs.2799/-
Transaction id 81046100, dt.18.04.2019 bank of india a/c holder ashim kumar ganguly.
(2) tn5h[protected]In the name of payel chatterjee) rs.466.50,
Transaction id 81052291, dt.18.04.2019, bank of india, a/c holder ashim kumar ganguly.
Please arrange immediate refund to the account with bank of india & confirm.

Regards
Ashim kumar ganguly
Mob:[protected]
Email id : ashim. [protected]@tatainternational.com.

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Jun 26, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Ashim,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TN5H55304300 & TN5H99379250.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 22nd April, 2019 to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again.

The refund for your ticket has been initiated from our end on 22nd April, 2019 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected] &[protected]
• Refunded Amount: Rs. 2799/- & 466.5/-
• ARN No. or Refund Reference no.: 81046100 & 81052291

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take care
Team redBuddy