Redbus — Refund on Failed Transaction

NagappanA

May 29, 2026

Address: 29C Shri Subha Colony Munusamy Salai KK Nagar Chennai 600 078

A Nagappan
[protected]
[protected]@yahoo.co.in

I booked two tickets on 24th May 2026 in CVT Bus for travelling from Chennai to Venthanpatti on 02.06.2026.
The transaction failed, but my account was debited for an amount of Rs.2100/-.
On 27.05.2026, I received a message from red bus stating that refund has been initiated and will be credited to your 35 account.
So far, the amount has not been credited into my account, and I also observe that the account number mentioned as 35 does not pertain to me.
None of my account starts with or end with the number 35.
Hence, I request you to look into the matter and do the needful at the earliest.

Was this information helpful?

No (0)

Yes (0)

Red Bus customer support has been notified about the posted complaint.

May 29, 2026

Updated by NagappanA Yet to be resolved

Verified Support

Jul 11, 2026

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.