[Resolved] Redbus — refund related

suhasinirayipudi

from Bengaluru, Karnataka

Address:	560003
Website:	www.redbus.in

I have booked my travel for 20th feb 2020 from bangalore to hyderabad. When i was booking in home page of redbus.in the departure time is reflected at 13:30, which is normally treated as afternoon of 20th feb. After paying 1500/- online i have received with confirmation ticket which reflects as midnight 1:30. When i called customer care they simply rejected saying that they cant cancel nor reschedule my ticket and cannot give refund. Outrightly customer service agent says complain whereever you want but they cant give refund. When asked about the time mentioned in their website they say they use railway timings. When i questioned that i have booked bus not train. Then he denied giving refund.

Travel details

Ticket no: tp3n50794721

Pnr no: ts[protected]iiir/810546/alhind cbe-hyd

Was this information helpful?

No (0)

Yes (0)

May 2, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We did try connecting you on the contact number registered against the ticket ID: TP3N50794721. Unfortunately, the call was unanswered.
We did validate the details and we have received the confirmation that the booking was confirmed as per the request raised.

You are always notified of the details on the payment section and you are requested to proceed with the confirmation at your convenience.

We regret to inform that we will be unable to process a refund with regards to the same.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!