[Resolved] Redbus — refund status and no response from redbus for the past 1 week

Sara777

from Delhi, Delhi

Address:

Zolo Expresso , singaperumal koil ,Chengalpattu, 603204

Req i'd: 11316259

I have booked ticket via redbus on kpn travels on 28th oct 2019 bus got break down on that day they did not allocate any other travel. Raised request for refund. Amount not yet credited and worst response from redbus. Even i couldn't not contact customer care directly it's always busy can you please help me on this. I have been trying customer care for past 4 days via redbus app as well as redbus whatsapp customer care. If i ask about this issue they left the chatting window again have to chat from first. Very worst response ever had

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Dec 27, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Nov 10, 2019

Updated by Sara777 Please help me on this .still i could not get any response still I am trying to contact them

Nov 13, 2019

Updated by Sara777 Please help me on this to get refund

Verified Support

Nov 22, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We have processed full refund of Rs 1690 back to source account on 14th November 2019. Refund will reflect in your account in 7 business days. Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thank you
Team redBus