[Resolved] Redbus — Refund the amount

Rameez4me

Address:

14 P M BASTI 4TH BYE LANE

Dear Sir,

I am really disappointed that second time I am facing the problem with redbus..
Below ticket is my friend's upcoming journey from Behrampore to Kolkata. He was waiting for bus from 12.00 a.m to 1.30 a.m but bus didn't come and also the contact person has switched off his mobile.
Please take necessary action and
refund my money as soon as possible.

Details are as follows:

Berhampore - Kolkata Wednesday, November 25, 2020
Ticket no: TPCN82164457
PNR no: C5CCSJDD

Anadi Travels

A/C Seater (2+3)
00:15

Reporting time
00:30

Departure time
1

Number of Passengers
Boarding point details

Mohona Bus Stand

Location
Mohona Bus Stand

Landmark
Mohona Bus Stand

Dropping point time 06:20

Dropping point Date 25-Nov-2020
Anadi Travels, Esplanade, Kolkata

Seat Number - 16
Biswajit Ghosh (25, MALE)
Total Fare : Rs. 475.0

Proof attached

+2 photos

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Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2020

Red Bus Customer Care's response Hi Rameez,

Greetings from redBus!

Thank you for reaching out to us regarding the issue faced with your ticket number TPCN82164457.

We deeply regret the inconvenience caused on the journey date. We have escalated your complaint to the concerned bus operator and we would assure you that such issues will never be repeated again. We will definitely request the bus operator to be more vigilant in the future.

As per our telephonic discussion, the bus operator is refunding your ticket amount entirely.

The refund for your ticket has been initiated from our end on 05th December 2020 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5-7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

Details of the transaction are given below:

PO Number:[protected]
Refunded Amount: Rs.451.25/-

For any other questions you may have or help with your future travel bookings please write to us using the linkhttps://m.redbus.in/help.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.