[Resolved] Redbus — refund/ticket booking | |
I had tried booking tickets from redbus from bangalore to thalassery. Both the times, the app showed availability of tickets and proceeded with the payment. Upon completion of payment, there comes a message saying "the selected seats are unavailable". The amount got debited from my bank account but the ticket was not issued. As i had an emergency for the ticket, i tried it again and the same this happene. The money got devited twice and the ticket was not issued. Although i tried contacting their helpline, the call was not going through. And for the emails, i got an automated reply saying they'll look into it. Nothing else. It's been almost a day and no response from their side. Was this information helpful? | |
Nov 9, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Oct 09, 2018 Red Bus Customer Care's response Dear Customer, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us! I’m Rana Vivek Singh and I have been working on your case. In order to resolve your query/issue, request you to share the following details: • Registered Email ID • Mobile No. Once we receive these details, we will work on the resolution promptly. We would be happy to answer any other questions you may have or help you with your future travel bookings. As this response has been logged in our system, you will receive an email stating that your case has been closed. Once again, I thank you for choosing redBus. Have a great day! Look forward to your response. With thanks, Ahenba redBus Verified Support Oct 09, 2018 Red Bus Customer Care's response Dear Customer, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us! In order to resolve your query/issue, request you to share the following details via [protected]@redbus.in: • Registered Email ID • Mobile No. Once we receive these details, we will work on the resolution promptly. We would be happy to answer any other questions you may have or help you with your future travel bookings. As this response has been logged in our system, you will receive an email stating that your case has been closed. Once again, I thank you for choosing redBus. Have a great day! Look forward to your response. With thanks, Team redBus | |
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