[Resolved]  Redbus — Regarding Refund

Address:

Lucknow

Hello Sir/Mam,

I have raised a complaint in the customer support number of redbus regarding the inconvenience i had faced in their bus service on 23rd Sept 20 but till date i.e. 13th Nov i have not got the solution. I have called them 4 times regarding update but every time they only keep telling me to wait for 24 hours they will check and update.

Case: I had booked a bus ticket for journey from Jaunpur to Lucknow, journey date: 23rd Sept 20, ticket No: TPAM16425248. But bus didn't came at the given time at my boarding point even after waiting for another 2 hours. I had to purchase another tickets locally and board another bus.

On 25th Sept i had raised my complaint in Redbus customer service number (Complaint No:[protected] regarding refund on behalf of above case but even after my several followups and a waiting period of almost 45 days, Red bus team could not solve this complaint and didn't provide me refund. I consider this as a cheat with the customers and appeal with the concerned authorities to kindly intervene and help me get my refund and also take necessary action against the company so they should stop cheating and making fake commitments to other customer.

Regards,

Manish Pandey
M: [protected]
E: [protected]@gmail.com