[Resolved] Redbus — Regarding refund of Rs 680/-

ponny1286

Address:	Ponnamma, chakkupallam P. O Anakkara, iddukki dist.
Website:	Red bus

Have booked a ticket in the name of Anisha C. M on 07/02/21 for the journey on 09/02/21from Kumily to Bangalore through SETC. But the first time they deducted the amount but ticket is not confirmed. Again 2nd time i booked that is confirmed and i paid again Rs 680.But the first time they deducted that amount was not refunded to me till today. I have booked through [protected] phone number. The payment i have done it through google pay. I contacted to redbus toll free number they informed that the amount which they have debited first time that will be refunded with in 7 days. But till today i didt received the same. You can contact me in the following number [protected]. Kindly look in to the matter immediately and try to solve the problem
By Ponnamma

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Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

Thank you for reaching out to us regarding the refund for your failed transaction.

As discussed on call with Ms. Ponnamma on 4th march 2021, we have not received the amount and would request you to get in touch with the bank for the same.

Also for any assistance, you can write to us at [protected]@redbus.in. We are always here to assist you.

Regards,
Team redBus.