[Resolved] Redbus — reschedule not honored | |
I booked a ticket with below details and had requested for rescheduling the same on same day as the booked date. It was mentioned in the ticket that I can do that. However on request, it was not honored and was suggested to cancel with charges of 500. Please find the ticket details below. kindly help. redBus mTicket Route: Hyderabad to Chennai Ticket No: TP3Z39928584 Passenger: T Ravikanth (34, MALE) PNR: TS[protected]NKGG/SKT196847/SKT - 152 Travels: Sri Krishna Travels Departure: 07:00 PM Mar 17, 2020 Seat Numbers: L12, L11, L10 Total fare paid: Rs.4063.5 Boarding point: Chandanagar Landmark: Near Sai Krupa Travels Gandhi Statue Ph;[protected] Address: Chanda Nagar Boarding point contact: [protected] Sri Krishna Travels Customer Care: -- You can reschedule the ticket till 17 Mar 2020 12:15:00 PM -- redBus Helpline:[protected] Was this information helpful? | |
Apr 8, 2020 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Mar 04, 2020 Red Bus Customer Care's response Hi, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us with your query. We tried reaching you on the registered contact number. Unfortunately, there was no response. We would like to inform, for the ticket ID: TP3Z39928584, reschedule option will not be available as it was return trip. You cannot advance or postpone any part of your journey if you are booking a return trip. We suggest you cancel the ticket ID as per the cancellation policy and book a new ticket. For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare. As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs. Thank you for choosing redBus. Have a great day! Take Care, Team redBus Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same. | |
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I booked ticket from jagdalpur to raipur 5th of February PNR No -[protected] which is canceld by me in morning 6th Feb, and one more ticket which is of 8 th Feb PNR no. [protected], at this date bus was cancelled not even informed to passenger. And till now 17 days held money was not refunded
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