Redbus — Second reminder regarding my refund request

Dear RedBus Customer Support,

This is my second reminder regarding my refund request. It is a genuine issue, and I have still not received my refund despite waiting for more than 72 hours.

I had a confirmed ticket with Ram Dalal Travels from Tirupati to Vijayawada. However, the bus operator did not permit me to travel and allotted my confirmed seat (U16) to another passenger. Due to the operator's mistake, I could not undertake my journey and suffered financial loss and inconvenience.

Journey Details:

Operator: Ram Dalal Travels
Route: Tirupati to Vijayawada
PNR: 1687815
Seat No.: U16
Boarding Time: 02:05 AM on 12.06.2026
Bus No.: AR 11 D 8862

I do not understand why the refund is taking so much time when the issue is genuine and not caused by me. Kindly investigate the matter and process my full refund immediately.

Please treat this as urgent and confirm the refund status at the earliest. If the issue is not resolved promptly, I will be constrained to escalate the matter to the appropriate consumer grievance authorities.

Thank you.

Yours faithfully,

G. PRASAD MOBILE: [protected]