[Resolved]  Redbus — srs travels/ changed my booking timing without my concern

Address:

Madurai, Tamil Nadu, 625532

Hi,
I am venkateshwaran from madurai. Yesterday i booked the bus ticket from chennai to madurai in srs travals. The bus time is showed 19.45 from koimbedu at the time of booking. After payment made the departure time is showed 18.25 from perungalathur. I was confused how the time is changed after the booking. When i was booked the ticket, the time is 6.08 pm. I called the respective person in perungalathur boarding station for srs travels. I explained everything, he simply told this happens oftenly. So you can contact customer care of srs, like that he told. I was tried to contact customer care. That is also not reachable. The time was 6.15pm when i was doing all these things. Then i try to cancel my ticket. But there is no option for that too. Then i was helpless and worried a lot about how the timing is changed from 19.45 from koimbedu to 18.25 from perungalathur. I was in hastinapuram and ordered dinner in hotel. Then i cancelled everything and hurriedly pack up the things and went to perungalathur by auto. I caught the bus at their mentioned time. I was asked the bus ticket checker about the issue. He ignored me and told me to take my seat. Then i went to my seat. My phone was going to switched off. So i was trying to put the charge. The charge point is also not worked. I enquired about that to the concerned person. He told me the inverter is sent for service. Once it is come all the charger point will work. Again i was getting tired and back to my seat. Morning i wake up when the bus was crossed trichi. After 2 hours i didn't see the matuthavani bus stand. I was asked him, he told that bus didn't enter in to madurai. Only we stopped at bypass road. We were crossed madurai and we were in thirumangalam right now, like that he told. I was asked him to enter into thirumangalam and dropped me there. He told me to get down from the bus and take some other busses here to reach madurai. I was dropped at the mid of the thirumangalam bypass road at 2.55 am. I was hurted a lot and walked 3-4 kms and waited for 1 hr to take a bus to madurai.

I didn't have a this kind of bad experience from redbus service. I just need my ticket money 750rs back. Otherwise i will raise this issue to the next level.
And i am kindly requesting redbus should avoid this type of cheating behaviour from the all bus services. This will spoil the reputation of redbus booking app.
I have enclosed my ticket for your reference. Please take necessary action.

Thanks,
Venkat