[Resolved] Redbus — The bus was cancelled by the operator but redbus is refusing to payback my money

Gowdaman Ramasamy

Address:

SAI BABA NAGAR,KOTAKARAI,, GUMIDIPUNDI.

Greetings Sir,
i have booked a ticket for my brother and his friend in redbus for the journey on 12/04/2021
on that day the bus was not operated
The bus management said that the bus is not going to operate because low quantity of passengers
so the passenger (VijayKumar and Arulprakash) picked a rental car to reach chennai because they have flight that day night to go for dubai.
Now i complained many times but the redbus is refusing to payback my money.
please let me get a solution for this issue.

Gowdaman Ramasamy
[protected]

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Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2021

Red Bus Customer Care's response Hi Gowdaman,

Greetings from redBus!

Thank you for your time on the call.
We did validate the complaint details and have received the confirmation that the bus was operational and hence we will be unable to process any refund towards the booking.

As discussed, you did confirm that the bus was operational with a delay. Please be informed that the TNSTC has denied for any refund on this as the bus operated.

We regret any hassles caused on this booking. We strive to serve you better in future bookings with us.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!