[Resolved]  Redbus — ticket amount refund

Hi

I am jagadish s. Had booked 2 seats for travel from udupi to bangalore on 09 aug 2019.

The bus was cancelled by bus operator as the road was closed due to heavy rains. The bus operator just asked us to get down and claim the refund from you. As promised in your website, the company was supposed to issue the refund in 72 hrs.

No amount of calls are responded nor emails. It is suffering to hell. I do not work anymore and this amount is very big for me. I suggest the company to look into it immediately and respond.

Ticket details are as follows
...
Redbus mticket
Route: udupi to bangalore
Ticket no: tn[protected]
Passenger: jagadish s (39, male)
Pnr: ts[protected]qcbh/77361/r no a1 mnp to bng
Travels: sri durga motors
Departure: 09:00 pm aug 9, 2019
Seat numbers: 7, 8
Total fare paid: rs.900.0
Boarding point: udupi
Landmark: opp karnataka bank atm
Address: near ganesh travels, service bus stand
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Oct 1, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2019
Red Bus Customer Care's response
Hi Jagadish,

Greetings from redBus!

We are sorry to hear about your experience. The refund of your ticket TN[protected] was processed from our end on 12th August 2019. The reference id for the same is T1908082123419858486976. Please check with your bank if you have not received the refund yet. Thanks for choosing redBus.

Regards,
Team redBus.
Complaint comments 

Comments

I Saras Bajpai booked ticket on Redbus on 10.August’2019.From DELHI Kashmiri gate to Dehradun. My ticket no.was TN[protected]. As per the policy 100% money is refunded back within 72 hours. But, I haven’t received money yet. The cost of ticket was 810. Please get this issue resolved by refunding my money back.

Red Bus Customer Care's response, Aug 28, 2019
Verified Support
Hi Saras,

Greetings from redBus!

We are sorry to hear about your experience. The refund of your ticket TN9745066912 was processed from our end on 18th August 2019. The bank ARN number for the same is 74332749231923053864500. Please check with your bank if you have not received the refund yet. Thanks for choosing redBus.

Regards,
Team redBus.

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