[Resolved] Redbus — ticket cancellation not allowed

slcslcslc

from Hyderabad, Telangana

Website:

www.redbus.in

I booked a ticket for two passengers for journey from Hyderabad to Bangalore from Green Line Travels and Holiday. Date of journey is 24 Aug 18. I tried to cancel my tickets today (that is, on 23 Aug ). However, redbus customer care informs me that my ticket cannot be cancelled.The website did not display his information at the time of booking. Cancellation policy visible at the time of booking listed out some percentage of cancellation charges depending on the time of cancellation vis-a-vis journey date. I demand to have REFUND OF MY MONEY as the website failed to give me correct information at the time of booking which amounts to FRAUD through MISLEADING INFORMATION on a public forum.
TICKET NUMBER-TM9K79650080
PNR[protected]QOLS/1166406/HYD-BAN

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Sep 27, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.in!

Ticket ID : TM9K79650080

We would like to inform you that the bus operators cancellation policy will be displayed at the time of selecting seat/ before check out as the customer can make an informed decision while booking. Also, the policy will be shared in your e-ticket for your future references. We are sorry to inform you that the ticket cannot be cancelled as per the operators cancellation policy. Please refer the T&C for more details.

We request your co-operation in this regard.

Thanks,
Team redBus.