[Resolved] Redbus — ticket not booked but payment deducted from my hdfc account | |||
With reference to the above subject, i was booked a bus ticket from hyderabad to indore for11/05/18 on10/05/18 through redbus.com, but the amount of rs is 1222/- debited from my hdfc account the ticket was not generated my contract phone no: [protected] and passenger name is vamshi so please consider my complaint and doit needful as early as possible Thanking you Was this information helpful? | |||
Jun 17, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support May 11, 2018 Red Bus Customer Care's response Dear Kundanapally Sreenu, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the failure of your transaction[protected]. I understand that this transaction failure would have caused an inconvenience to you, and I am truly sorry. We acknowledge that when you attempted the transaction, money was deducted from your account but the ticket was not issued, due to a technical error. We have received this amount in our account. The refund for this amount has been initiated from our end on 10th/05/2017. Basis the policy of the bank you use, the amount should reflect in your account within 7 business days. The refund will be in the name of IBIBO Group Pvt. Ltd. • Reference Number: [protected] • Refunded Amount: Rs. 1222/- Regarding your ticket booking, I request you to make a fresh attempt. Heartfelt apologies for the trouble. We would be happy to answer any other questions you may have or help you with your future travel bookings. Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. Have a great day! With thanks, Team redBus Verified Support May 11, 2018 Red Bus Customer Care's response Please refund the money to my HDFC bank accountVerified Support Red Bus Customer Care's response, May 11, 2018 Dear Kundanapally Sreenu, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the failure of your transaction[protected]. I understand that this transaction failure would have caused an inconvenience to you, and I am truly sorry. We acknowledge that when you attempted the transaction, money was deducted from your account but the ticket was not issued, due to a technical error. We have received this amount in our account. The refund for this amount has been initiated from our end on 10th/05/2018. Basis the policy of the bank you use, the amount should reflect in your account within 7 business days. The refund will be in the name of IBIBO Group Pvt. Ltd. • Reference Number: [protected] • Refunded Amount: Rs. 1222/- Regarding your ticket booking, I request you to make a fresh attempt. Heartfelt apologies for the trouble. We would be happy to answer any other questions you may have or help you with your future travel bookings. Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. Have a great day! With thanks, Team redBus | |||
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