[Resolved] Redbus — Tickets not confirmed

subham mondal

from Delhi, Delhi

Address:	781171
Website:	www.redbus.in

I had booked a ticket from your website on november 11, 2016, from guwahati to namsai with reference id[protected]. My payment was done but no call was received from your customer care regarding the confirmation. I had tried to contact you through your provided phone number but again no response was received. Why are you putting charges for the tickets you cannot provide? I want a refund for the same as soon as possible or get my ticket confirmed.

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May 11, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2016

Red Bus Customer Care's response Hi Subham,

Greetings from redBus!!

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly share your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

Nov 11, 2016

Updated by subham mondal Thank you for your response.
The registered email address is [protected]@gmail.com and the date of the transaction is 11th of November, 2016.