[Resolved] Redbus — to get my money back

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from Indore, Madhya Pradesh

Address:

Balaghat, Madhya Pradesh, 481001

I have booked three tickets from balaghat to bhopal on 07 march 2018, with the help of phonepe app. There
We select redbus option for booking. But on the payment process throuth online banking is stoped in the middle.
Seats are not book that time, then i call to customer care for conformation of tickets, (Plz find attached recordings)
They told that deduction amount will be return in your bank account with in 7 to 14 days.
So i will arrange tickets through offline mode. (Please find attached copy)
But on the 10th march the application show me your tickets are conform and before that i am not receiving any tickets conformation message.
So i cancled my tickets and please help me to get my money back, because its a technical fault through your side.
Booking id - s1803071153436661011961
Booking person name - shailesh pawar
Contact no[protected]

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Apr 13, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

Red Bus Customer Care's response Dear Shailesh,

Greetings from redBus!!!

We are sorry for the inconvenience caused, we've taken the necessary measures to ensure that this will not repeat again. We have initiated the full refund back to the payment source. You will receive the refund within 7 bank working days.

Thank you for writing to us.

Regards,
Team redBus.