[Resolved] Redbus — trip cancelled but ticket amount refused to be refunded

Ramkumar Srinivasan

from Bengaluru, Karnataka

Address:	Gurgaon, Haryana, 560038
Website:	www.redbus.in

I have booked ticket in redbus portal on 4th may 2015, But the ticket got cancelled immediately(got the information through message and phone call).
so I informed redbus call center and they promised me that amount will be refunded in few days,

I waited patiently and even after repeated calls and followups no refund is issued.

It is very disturbing that my hard earned money which is supposed to be refunded is getting denied for no reason.

Even after customer service representative committing that it will be acted and I will be getting feedback or response with 48 hours,
still no one responded to me on this.

After multiple contacts each time they provide ticket no for lodging the complaint but never respond back to that.

Case #RB[protected] ticket number with redbus.

+1 photos

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May 7, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

Red Bus Customer Care's response Dear Ramkumar,

Greetings from redBus.in!

We sincerely apologize for the hassle you had to go through. We are unable to fetch any details using the case number shared. We request you to share your registered e-mail id used for the booking to us on [protected]@redbus.in and we shall look into the issue.

We request your co-operation in this regard.

Team redBus.

Dec 11, 2018

Updated by Ramkumar Srinivasan Ramkumar.[protected]@gmail.com