[Resolved] Redbus — want to refund

psamrat722

Address:

11 laxmi sankul indraprasath colony agashivnagar karad, Satara, Maharashtra, 415110

I was having pick up at 11.50 pm at karad but the driver number given was switched off so i called the customer care they were also speaking rudely. And the bus has not arrived.
So i want a refund.
This is my ticket no. - tp[protected]
Name - namdeo more
Emai id - [protected]@gmail.com
Route: karad to mumbai
Ticket no: tp[protected]
These are ticket details

Passenger: namdeo more (53, male)
Pnr: ts[protected]eakk/357924/kol-mum 07 thane-borivali
Travels: vaibhav travels

Departure: 11:50 pm mar 8, 2020
Seat numbers: 14u
Total fare paid: rs.577.5

Boarding point: opp. Pankaj hotel karad
Landmark:.
Address: near kedarnath petrol pump
Boarding point contact:[protected] [protected] 2657274 [protected]

Vaibhav travels customer care:
—
You can reschedule the ticket till 08 mar 2020 11:50:00 am

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Apr 18, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2020

Red Bus Customer Care's response Hi Customer,

Greetings from redBus!

Ticket ID - TP[protected]

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the refund. The amount will reflect in 5-7 bank working days to the source account.

We are sorry again for the distress!