[Resolved]  Redbus — Worst coordination between bus operator and travel agency ( celebration went sad)

Address:	Chennai, Tamil Nadu, 600107
Website:	REDBUS

I have booked a ticket (Ticket no: TJB[protected] from Chennai to Nagapatnam dated[protected] in Parveen travels through Redbus travel agency. At the time of booking (around 10.30 am dated[protected]I entered a wrong mobile number, After that, I had an online chat with red bus employee around 1.00 pm dated[protected]. I informed him to updated my correct mobile number. He agreed the same and he said, once he will update the mobile number he will send a fresh ticket to me. I received a fresh e ticket at 1.32 p.m. the same day. I tried call to Parveen travels two day before journey to confirm the boarding point, they didn’t attend my call. Also I called this number[protected] on[protected]. That number was in switched off. So I directly reached the boarding point what the mentioned in the E-ticket. Then the Parveen employees said “you have to go to some other boarding point Adayar (e-ticket boarding point at koyambedu). Also they said “why you booked your tickets through such kind of travel agency (Redbus), if you booked through our own website you won’t face such issue. Also they said “so many passenger are facing this type of issue’s in past and present days ”. Are the really working (coordinating) together? (“Is that my fault”) . Then I approached red bus team at koyambedu at 9.30. then myself, Redbus team members and Parveen travels team members had a discussion around 30 minutes. Finally all are said this was happened due to my mistake, so you will carry a vehicle and catch the bus at Adayar they will hold the bus for me another 30 minutes . It is almost around 15 km. during the festival time is that possible to reach koyambedu to Adayar in 30 minutes ? Finally I went to koyambedu SETC bus stand around 10.15, then I travelled through a un-reservation government bus (at 11.38). finally That enjoyable Diwali holidays went away with sad and sorrow about this incident. I want to mentioned here one thing I am a female passenger. ( finally I loosed my celebration mood and money). Is this the correct coordination between bus operator and travel agency. Who got impacted due to this incident. I am. In future this incident will happened to my type of passengers. (consumers)
So please take corrective action for this incident.