[Resolved] Redbus — worst service from redbus.. stay away from this company | |||||
I have booked from villupuram to madurai on 20th oct and boarding time @ 2:15 am. Bus never turned up to pick me up. After calling the customer care.. It was informed that bus didn't come to the boarding point said bus unaware of the passenger waiting at the boarding point. I request for a refund and every clarifying so many times, the company stands by the operator and ripping off the customer's money for their survival. Don't believe this company. Was this information helpful? | |||||
Jan 3, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 27, 2018 Red Bus Customer Care's response Dear Venkatesan Sankar, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund for your ticket number TMBF21048387. As per your complaint, the bus booked by you was delayed. However, information received from the operator and co-passengers confirms that this bus operated as per the scheduled timings. We understand that this experience would have caused an inconvenience to you, and we are truly sorry. However, we regret to inform you that we are unable to refund this amount as you reached late to the boarding point. Your understanding in this matter is appreciated. We would be happy to answer any other questions you may have or help you with your future travel bookings. Please feel free to reach us at [protected]@redbus.in for any assistance in the future. Regards, Team redBus. | |||||
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