[Resolved]  Redbus — wrong booking and charging cancellation fees

Address:	Coimbatore, Tamil Nadu, 400057
Website:	Redbud.in

Redbus website showed me booking available by humsfar travels for 8th november and debited my account for rs. 965/- did not send booking confirmation for almost an hour and when called on their contact t number at coimbatore was informed that booking is not for 8th but for 9th november. This was a fraud as i clearly remember booking for 8th for my friend sunil pande i also contacted humsafar travels but no help was extended by them as they appear to be hand in glove with redbus. The team leader n balakrishnan was absolutely not helpful and was constantly harping in cancellation charges. The amount is not much but disregard for an veteran and not correcting their mistake was not acceptable, also i did not want the people to cheat any more customers on similar lines.

I told them i am an army veteran and was booking for my close friend who wants to be in aurangabad at any cost on other morning but the back end office was more concerned of their cancellation charges of rs. 190/- and they did not send me my booking confirmation for even 9th but a message of cancellation with charges which clearly shows fraud at redbus end. I wanted to report this fraud but there are no means i even sent an invite on linked in to their ceo but to no avail.

I will be filing a consumer complaint against all involved that is red bus humsafar travels and goibibo for not helping my friend to reach aurangabad in time for his urgent work, one hour telephone std call to coimbatore and unnecessary cancellation charges applied and mental agony.

Please be careful when you book online with these parties.

Regards

Prakash kapade veteran indian army