[Resolved]  Redbus — Wrong information provided by call center

Address:	Lucknow, Uttar Pradesh, 226001
Website:	REDBUS.IN

We booked 2 tickets from delhi to kanpur on 24th june 11p. M. Through red bus pnr no: xknp[protected]/sbd, as we were on the way from chandigarh to delhi & having limited access of network & being unknown to city delhi we have taken help of call center about driver/vehicle number for easy catch, they provided us incorrect number on which we received status of bus cancellation, while again calling back to call center got no response for 1 hr & we roam few more bus stations & then finally railway station, at 11:10 p. M. We received call from actual bus driver asking "where are you, we are moving ahead". Finally after lot of pain we got a premium tatkal reservation in jammu tavi at 4:50 a. M. And came back to kanpur. We not only lost monies but also suffered heavily being female & kid along entire night. We want the 100% refund on tickets + compensation of huge suffer.