[Resolved]  Redbus — wrongly mentioned details on website for ticket booking

Address:

400097

We have booked 3 tickets from redbus i. E. Dhola (Gujarat) which is a place 45kms from palitana to mumbai on 29th december, 2019.

I was in palitana 45kms away, i hired a car, took the family with senior citizen and child over there, when am reaching there am getting to know it was not from dhola gujarat but dhola rajasthan. It was wrongly mentioned in the details while booking that bus is from dhola gujarat 45 kms from palitana on the website, no where it was mentioned as dhola rajasthan. It was 7.30 in the evening, there was no other options as well but as i had to reach next day here in mumbai we rushed for the next train from there to mumbai, and have gone through crazy trouble and inconvenience catching the ongoing train with the family and luggage.

Have been following up with redbus guys through whatsapp, phone calls, a lot but still no actions, it been more than 10 days now. Everytime they are asking for 48hours, 72 hours, 24 hours and so on... But no actions.

I need refund with compensation for the inconvenience and trouble we have gone through.

Awaiting your earliest actions on the same.

Regards,

Jimit doshi

Complaint no: 12353112
Route: dhola (Gujarat) to mumbai
Ticket no: tncg91202860
Pnr:[protected]
Travels: jain travels