Rediff.com India — air gun pistol revolver mouser - non delivery

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I have placed an order for air gun pistol revolver mouser for children on 20 feb. 2018. The cost rs. 240/- was paid through credit card. The order no. Is 14303496. A confirmation message was received on the same date. On 1 march a message was received about its shipment and on10 march a message was received that the order has been delivered. However, the order has not been delivered till date. It appears that the delivery agent has played a trick and grabbed the toy for his benefit. I have made complaints 2 times on your site but your representative never talked to me despite such assurance on the site.
I feel duped because i had promised my grandson to give him this toy.
May i hope that you will take quick action to either ensure the delivery of the toy or refund the amount paid.
My mobile no. Is[protected].