Rediff.com India Complaints & Reviews

I had ordered a HP COMPAQ PRESARIO V3500 SERIES ADAPTER CHARGER from Rediff Shopping's website. Its been 15 days now and it's still not delivered. I had also called up their representative but I didn't get any satisfactory reply. I have already paid for it and am now extremely concerned about its delivery. I didn't expect this kind off service from a reputed company like Rediff.

My order no. is 7381775


Thanks
Satya

'Placed two online orders with Rediff.com. reference no of the orders are 7369469 and 7369402. The orders were not delivered even after 15 days of waiting period. on contacting rediff.com was told that they have cancelled the orders and refunded the money. But when i checked my bank account, my money was not refunded.
Continously sending mails to rediff.com but unable to get any reply and even they are refunding my money. Pls help me get my money back from such fraudulent site.

I ordered htc 7 surround mobile via order 7323855 on rediff.com which was delivered to me on 17Aug 2012 via dtdc D09640829. From the day one i am facing trouble in the mobile phone. It keeps on restarting itself, internet and market place also having many errors in it. I dispatched it for replacement on my own expenses on 27 Aug 2012, but the same mobile with same errors was delivered to me on 7 Sept 2012 via aramex [protected]. Same day i called customer care they told me they will arrange reverse pick up same day, but none of them turned up till date.

So, i am sending the mobile again on my expenses and requested them to return my money as i am facing lots of inconvinence because of this and by no way i have kept the mobile with me for 2 weeks. As i do not want to spend any more money in courier in returning the same mobile again and again as i already spent more than Rs. 400 on courier because of no service in my area.

Now they are refusing to refund my money

Vivek Kumar
[protected]@gmail.com

I ordered in August 2012 a Foldable & Portable Laptop Stand (GB000930) through Rediffmail Online Shopping. Ref Order No. 7346977. It was delivered to me through Blue Dart Courier Service by Gadget Bucket Online Marketing LLP, Mumbai on the evening of 26 August 2012. On opening the packing, I found that one of the four legs of the product (made of plastic) was broken. On the morning of 27 August, I lodged an e-mail complaint with Rediffmail Shopping for which I got a system-generated reply saying that I would be contacted by one of their Customer Care Executives within 2 working days. As no one called me, I sent an e-mail reminder 2 days later on 29 August. Once again I received only a system-generated reply with the same content as before. So I tried to call their Toll Free telephone No.[protected] countless number of times over a period of 3 days. I could not get beyond the Interactive Voice Response System. I could not talk to any human operator. Then I sent an e-mail on 02 September 2012 directly to the Gadget Bucket Online Marketing who delivered the item to me through Blue Dart. I got a reply asking me to send the defective item back to them for replacement. When I approached the Blue Dart office in Thiruvananthapuram, they told me that the shipping charge would be Rs. 700/-. (The price of the item was only Rs. 735/- ). Blue Dart told me that if Rediff Shopping instructs them, they would ship it freely and even collect the item from my home, because Reff Shopping has an account with Blue Dart. I conveyed the information to Gadget Bucket who told me that the shipping account is only between Rediff Shopping and Blue Dart, and Rediff should be approached to instruct Blue Dart for free shipping. Then 05 September I sent another detailed e-mail to Rediffmail stating that Gadget Bucket is willing to replace the item and I requested Rediff Shopping to instruct Blue Dart about free shipping. As usual I received the same system-generated e-mail response. I have not received any response from them so far. In summary, Rediff Shopping has steadily refused to reply me over e-mail or telephone. I strongly feel that I have been cheated by them. I wish to get a replacement item with free shipping or refund of Rs. 735/- which I paid as cash-on-delivery. Sincerely, P. Radhakrishnan, Nirvrithi, Vazhuthacaud, Thiruvananthapuram, Kerala - PIN : 695014. Mob: [protected],[protected].

Hi,
This is regarding rediffshopping deliverable ( Set of 3 Tshirts order no. 7353477)
T-shirts are not same as they seems on your web-site.
Colors,Pattern, size and Make all different.

I sent several mails to Rediffshopping for correct order /Refund but they have not responded once.
Customercare is even worst either they do not take calls or keep call on hold
I am very disappointed with the pathetic rediffshopping.
i want to take them to consumer court, plz suggest hw to proceed

Ashish

Order no. 7360310, product description: jabra hal bt650, bluetooth earphone

the product was delivered last august 31 but I found out that it was a defective product. The sound is not that clear and it is not charging.
I tried calling the rediff customer care nos. But the phone provided on the website are not working fine as there is no one picking up the call.
I believe that there is only one or no customer care at all since if you dial a number, it will prompt you to the voice message. After the long wait, automatically, the phone will be hanged up.

I emailed them my complaint twice, but nobody bothers to answer my mail. I feel cheated and it seems that this is a fraud site selling defective items.

Though I am helpless, I keep on calling the customer care, and in one of my nth attempts, one guy responded and gave me the assurance that they will revert back to me asap. Until now, no words from anyone of them. Pls advise on how to get back my money or on how to replace this defective product.

I ordered lots of products online and this is not the first time I encountered a defective item, but all of them provided a satisfactory service to their customers.

I would like to file a complaint against the rediff company for selling defective products online. It was too late for me to check and see the negative comments about their site.

I would appreciate if you can give me the idea on how to do the above.

Thank you and will look forward to hearing from you.

I have ordered a product on 28 august from rediff.com but it has not been dispatched due to unavailability of product size and then i requested them to refund my money ..i have done my transaction through idbi debit card..but i have not got any response till now and they have not refunded my money...i am requesting you to please help me in getting my money back. i m having the order number: 7364032
product name:Puma PUMA Unisex Hip Hop Ind- black-white Men Shoes Casual 7 7

Dear Sir,

I made a Rediff online shopping order and payment for 2 laptop bags, but received only one in the consignment. The invoice was however mentioning 2. I have returned the consignment to the TNT courier immediatey. I am not getting reply to my e mail complaint to Rediff nor any body attends their so called toll free no. [protected]. I have not seen such a worst customer service like this before.
Please help me get my 2 laptop bags or let me have my refund.
Rediff order no. 7357402
TNT airway bill no.[protected]

Regards,
Sivakumar Muthiah
Mob; [protected]
E mail: [protected]@yahoo.com

i hv order bata Sandals[protected] through online rediff shopping worth 799 Rs on dated 23 rd Aug 2012. my online order No.7352253 & on his website there is clearly mention the delivery within working 5 days but its over more than 5 day till i don't get my order / delivery

plz do need full

sudhir pawar

Dear Sir/Madam.
I had ordered Mini Sewing Machine With Pedal Oty 1 from Rediff mail .com costing 699.00 Rs + Shipping & Handling: Rs.120.00 that comes to total Rs .819 which was paid in cash at the time of delivery .below are the Transaction details .
From:
[protected]@shoppingmails.rediff.com
To: [protected]@rediffmail.com
Subject: Your order number: 7294938 is approved
Hello Amit,

Thank you for shopping with Rediff.com.

Your order has been approved and the dispatch details will be mailed to you once your product is shipped. Please expect delivery within 5 - 7 working days.
Details of order # 7294938.
From:
[protected]@shoppingmails.rediff.com
To: [protected]@rediffmail.com
Subject: Your order number: 7294938 is delivered
Date: Thu, 02 Aug 2012 15:28:32 IST
Product Delivery was taken on[protected] . below are the Transaction details
Sa
Same Day after opening the product found that Product was faulty .
Intimated [protected]@rediff.co.in about it below are the Transaction details
From:
"AMITKHOLKAR"<[protected]@rediffmail.com>
Subject: REF NO[protected],[protected]' order number: 7294938
Date: Fri, 03 Aug 2012 20:26:01 IST
Dear Sir/Madam,

As Mention in you Subject order number: 7294938 is delivered but product is not working Please replace the product
Please Do it Urgently

Regards

Amit Kholkar


From:
"Support" <[protected]@rediff-inc.com
To: "[protected]@rediffmail.com
Mail form [protected]@rediff-inc.com Please See details Below.

Subject: <AUTO> 'Rediff=[protected]' Shopping%3A ORDER PROCESS-REGISTRATION
Date: Fri, 03 Aug 2012 11:08:25 IST


Dear Customer,

Thank you for contacting us.

This is a system-generated response to acknowledge the receipt of your e-mail. Our Customer Service Executive will respond to your email within two working days.

Until then, you can also check for information on Rediff Business Solutions FAQ’s (Click here- http://hosting.rediff.com/faq) & for information on Shopping or Order status FAQ’s (click here- http://support.rediff.com)

Please Note: Kindly do not change the Subject line when replying via email since it contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number.

Regards,
Rediff Customer Support

This was reply to my complain from [protected]@rediff-inc.com

After that
From:
"Support" <[protected]@rediff-inc.com
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com
Subject: RE:'Rediff=[protected]' Shopping%3A ORDER PROCESS-REGISTRATION
Date: Mon, 06 Aug 2012 13:11:16 IST
Dear Amit,
Greetings from Rediff.com

We are sorry to note that the item that you have purchased through the Order no 7294938 is found defective. This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our seller mentioning the order number on the packet.

Items are to be returned with all accessories and original packaging.

Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement.

The address is as follows:
KNS Retail Merchandising Solutions Pvt Ltd
Ketan bhaswate
K- 2, bima Nagar,
Sir M.V road, Andheri - east ,
Mumbai - 400069
[protected]

Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. The same shall be reimbursed in the form of pay order.

Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Nancy Vaz
Customer Service
Rediff .com

P.S: Please do not change the subject line for further correspondence.

Next mail from me
From:
"AMITKHOLKAR"<[protected]@rediffmail.com
To: <[protected]@rediff-inc.com>
Subject: Re: RE:'Rediff=[protected]' Shopping%3A ORDER PROCESS-REGISTRATION
Date: Tue, 07 Aug 2012 01:30:32 IST
Sir /Madem


Thanks for you replay

Regarding the invoice for the courier charges should be sent along faulty product or it should be scan & sent you as attachment

Regards

Amit kholkar


From:
"Support" <[protected]@rediff-inc.com
To: "AMITKHOLKAR" <[protected]@rediffmail.com
Subject: RE:'Rediff=[protected]' Shopping%3A ORDER PROCESS-REGISTRATION
Date: Tue, 07 Aug 2012 19:03:51 IST
Dear Amit,
Greetings from Rediff.com

With reference to your mail , we would like to inform you that kindly forward us the scan POD copy of the logistic courier through which you have send the product so that we can do the needful for you.

Assure you courteous and prompt service on all your visits at
Warm Regards,
Nancy Vaz
Customer Service


Dear Nancy

I have send Fault product Order no 7294938 back on below address

KNS Retail Merchandising Solutions Pvt Ltd
Ketan bhaswate
K- 2, bima Nagar,
Sir M.V road, Andheri - east ,
Mumbai - 400069
[protected]

also kindly see my couriers details attached here with.

OVERNITE EXPRESS
DOMESTIC & iNTERNATIONAL COURIERS

LR No [protected]

My Address for sending pay order.

F-4 Amit kholkar
Sukthankar Appts, Shanti Nagar,
Ponda Goa,
403401.


Regards,

Amit Kholkar
From:
"AMITKHOLKAR"<[protected]@rediffmail.com>
To: <[protected]@rediff-inc.com>
Subject: 'Rediff=[protected]' Shopping%3A ORDER PROCESS-REGISTRATION
Date: Mon, 20 Aug 2012 10:34:53 IST



From:
[protected]@OverniteNet.com
To: [protected]@rediffmail.com
Subject: Airway Bill No. [[protected]] Delivered.
Date: Wed, 22 Aug 2012 16:54:35 IST
Airway Bill No Origin/Destination Status
[protected] GOA to MUMBAI Delivered

After this there was no response from [protected]@rediff-inc.com


After all this Transaction I do not want your Product Back please refund My amount Rs .819 initial amount + Rs 250 sending courier Charges towards fault product to the party Please Cancel my order


Amit Kholkar


[protected]

Details of Order# 7294938

i bought a nokia bluetooth headset.... which seemed someone has already used it.... and its not working too.. gets off in 5-6 mins.
wen i tried calling... it never connected.. and wen i called the contact number given in bill.. it said number not available... no response to mail too....
totall cheat this rediff..... im totallty hopeless,.... pls help......... :( :( :( :(

hi,

[protected]@rediffmail.com is a very old account that i had.

i did not use this account for couple of years. However, i urgently need some documents from this account.

I am not able to log in. I do not remember my password and the hint question "Mother's Maiden Name" is not accepting my mothers maiden name.

I do not remember how i had written my mother's maiden name at the time of registration.

Kindly help me. I can provide you my passport or any other identification details.

Regards-
Vandana Sharma (Diya Sharma)
[protected]@gmail.com
[protected]@divadiya.com

hi i am lovish bharat from jammu. i ordered a product at rediff.com. it was a galaxy s3 flip cover. its order number was 7252521. i received my product but it was broken. i sent that item back to its seller to gadget bucket shopping in mumbai and then a call received to me that my complained product has been received to the seller and now they said that ur money will be refunded through rediff.com. i started contacting to refiff.com but they didnot and are not responding to any of my emails and calls till now. i placed order there last month ago. now i want my money back that is Rs. 800 now. rediff.com said they want to see the shipment slip which i have returned them back but i gave them the airway bill number as i had misplaced and lost that shipment slip. so please help me. anyone ? please.

i have ordered a mobile phone in shopping.rediff.com .

this is my order id :7273998.

instead of the HTC mobile i got windows 7 mobile with out with out battery, sync c.d, head phone, warranty card

i have send it back to given address .

that was happened around 20days back .. till now i didnt get my product ..

but did not getting any response from them they are not lifting the phone..
please need help

my mail id is n.[protected]@gmail.com. anyway they can get my contact details by the order id.

I had placed an order for LG Arena 900 8GB WiFi 3G3D interface mobile on[protected]vide order No. 7033124). .Accordingly on 17th of this month a nonfunctionable/disorder mobile set were delivered to me by their authorised courier Blue Dart. After so many writings they had ultimately ordered to replace the defective product, and ask me to send back the proudct . I did so on 3rd may'12 and they have paid the courier charges to me through bank pay order cheque. It is great unfortunate to me that they did not replaced the product or nor to refund back money till 16th July'12, inspite of several request. Ultimately on 17th July I have served a legal notice Mr. Baljeet, Customer service Executive,to pay compensation of Rs. 15999/-[ compensation of Rs. 10000/- for harassment, mental agoney breach of trust plus Rs. 5499/- for cost of product and Rs. 500/- towards other expenses] In the of justice it is , therefore, respectfully prayed that kindly be allowed the opposite party to pay the amount as described above within 30 days of the receipt of the ordered passed by the Hon'ble Authority. In this circumstances any other relief deemed fit in the merit of the case may kindly be also granted.With regards ,
Srikanta Bhattacharjee, Ramkrishna Pally ,79-Tilla ,Kunjaban, Agartala, Tripura. E-mail; [protected]@gmail.com, Mobile No [protected]

Hi, I have placed an order with rediff shopping in 9th of July 2012 and the order no. is 7237913. It is Nokia blue tooth headset BH 214. The product costs Rs. 899, shipping Rs. 70 and cash on delivery charges is 25. I paid Rs 994 in total. But they delivered the product on 20the July and it is duplicate. Then i spoke withe customer care and they promised me for refund and they ask me to return the product. Finally i have returned the product to the vendor. They also said that we will repay the courier charges you spend for returning the product. So totally i paid 150 for courier. Now I'm waiting for refund. I haven't receive any refund till date. Please help me with this.

INCOMPLETE ORDER RECEIVED 7262572

After three calls to Rediff Support and many Emails, I received my order today after 20 day of ordering. However order received is incomplete

I ordered following:
http://shopping.rediff.com/product/15-ton-electric-jack-a-coido-air-compressor/1...⇄

1. I ordered for two sets of 1.5 Ton Electric Jack & Coido Air Compressor
2.However only two sets of 1.5 Ton Electric Jack received and two sets of Coido Air Compressor are missing in the package

I called seller IND_MART again, however as usual no reply
This clearly shows how big fraud is this seller on Rediff and how Rediff is protecting these kind of sellers after so many complaints on Internet and rediff does not have any policy to protect Customer's money like EBay has


Aashish
+91-[protected]


From: "Support" <[protected]@rediff-inc.com>
Sent: Mon, 06 Aug 2012 17:41:08
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: Re: 'Rediff=[protected]' Shopping%3A ORDER PROCESS-REGISTRATION
Dear Aashish,

Apologize for the inconvenience caused to you.

Kindly note that we are investigating your order status for order no. 7262572 with the concerned vendor. As soon as we receive feedback from them we will revert back to you.

We assure you courteous, prompt service on all your visits to www.rediff.com.

Warm Regards,
Abhijeet Gaikwad
Customer service,
Rediff shopping

P.S Please do not change the subject line for future correspondence.

Defective product delivered - Poor response from Rediff Support.

Order Details:
Product: Combo Offer - Drill Machine + 25 pcs Multi Tool Kit
Order Number: 7249232
Order Date: 2012-Jul-13
Delivered Date: 2012-Jul-18
A broken drilling machine has been sent by Rediff. I have sent the snaps of the broken product and outer package to rediff customer support. Until today no proper response received from Rediff. There is no assurance given by rediff to replace the product or refund the money. I have logged the complaint to Rediff within 24hours of receiving the product. Still waiting for their reply. Please any one let me know how to escalate the issue to next level and get the solution quickly.

Have take New Mobile From rediff and there was problem so i had replaced it. have bear the courier charge - 300rs. there was problem in mobile so i replaced it and my new mobile have also came. New mobile also came but it has the same problem and also have no feature which are on its website. so i would like to refund you the mobile and want my money back. first send me money than i will send you the Mobile. i dont have trust on you because you still dont have send 300 rs of my courier charge. so please make it urgent.

Hi,

I had placed order to an iphone 3G on the rediff shopping website on the 11th July 2012 for Rs.12624 Order no: 7243326

The product got delivered to me on 20th July 2012 and I paid cash on delivery. After starting the iphone I noticed that it was defective and not working as it always shows no sim after trying all service provide sim cards and taking the phone to the BPL gallery also. I immediately contacted the seller Mimzy (Prabin Agarwal) on the same day and informed him about the same. He asked me to check few settings on the phone and even after that when it was not working he accepted that the iphone is defective. He assured me that the phone will be replaced within 2 days from then.

I called rediff also the same day to log a complain with them and it is really sad that such complians are not taken on phone and was asked to email to rediff. On writing the email to rediff instead of acting on the complain they asked me to get in touch with the seller which I have already done. Ideally I know rediff and not the seller, so it should be the responsibility of rediff to get in touch with the seller question him and resolve the complete problem.

Today it is already 25th July 2012 which is 5 days from the communicated date. I have made multiple calls to the seller from 20th July when he committed that the iphone will be replaced but forget the replacement the person does not even answer the calls. Rediff is not ready to listen to anything on the call, hence have written multiple emails to rediff mainly for the refund everyday and no body even cares to respond on the emails too.

I never expected this kind of service from a company like rediff.

I need your help in getting my refund and to ensure that rediff does not cheat people anymore. Please help with the procedure to file an official consumer / criminal court complain also.

Regards,

Harshang Shah
Order Id :7243326
Tel: [protected]