I work in Muscat and my family is in Kerala. My wife's birthday was during January and during the first week, i placed order for a leather bag through Rediff shopping (vendor being GNET). I was put through anxious moments when they did not deliver the item inspite of the date passing through.Finally it was delivered 5 days later. After the item was delivered in my house in Kerala. From the description of the item given by my wife, i understood that it was not the item that i had ordered. I got back to Rediff through email. Inspite of several emails, when they did not respond, i wrote to the vendor directly and after 4 -5 mails, i got a reply stating that since the item ordered was not in stock, they sent another item, without even crosschecking with me. When i objected to this, the vendor cooly wrote back that i can send back the item and when they have stock they will replace. Sitting in Muscat, i cannot manage this, therefore when i wrote back requesting them for another option, they said that they will send a pearl necklace to compensate the difference of cost. This they promised to send, but after several correspondence, reminders, i finally got them to send it. they sent it on 5th feb but after several followups it was finally delivered on 15th feb in a miserable condition with all the pearls detached from the chain. It was a substandard pearl necklace- imitation. Never again will i ever buy any product from Rediff or GNET.
Aug 13, 2020
Complaint marked as Resolved 
