Rediff.com India — Customer service people telling lie again & again.

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Order booked on 8th apr. till date not reveived. enquiring since 4-5 days. getting revert that, ' you will get soon'. today i asked from mr. hussain, concerned person from 'raj traders' and he informed me that the consignment is ready, but rediff people did not picked up till date. i am not happy with the services and want to cancel the order. but your executives told twice that the order has already been dispatched vide tracking no.[protected] dtd.14.04.16 through ecom express.
but upon enquiring from ecom got to know that this consignment no. does not exist. how come your people confirm the tracking no., when the parcel did not get dispatched. cannot explain so much here. hope to get a call from your side.
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