Rediff.com India — remington s2002 ceramic hair straightener

Address:

122001

Hello

My order number: 14530508
Remington s2002 ceramic hair straightener + gift
Quantity: 1
A/w no: p[protected]
Sold by: e-commerce (India)

I had ordered the same on 26.07.2017 online through your website shopping. Rediff.com for rs 2678. The complete product name is remington s2002 ceramic hair straightener. Please click on the link: http://shopping.rediff.com/product/remington-s2002-ceramic-hair-straightener---gift/10219359?pos=alsoview_...⇄google.de|alsoview_rt

At the same time, there is another hair straightener product called remington s2002 hair straightener marketed on your website shopping. Rediff.com for rs 1280. Please see the link: http://shopping.rediff.com/product/remington-s2002-hair-straightener/17032637?pos=alsoview_RT&rkey=814249&...⇄google.de|alsoview_rt

Because the names of the products are different, i decided to order the remington s2002 ceramic hair straightener as i thought that it is a upgraded product and has better features as compared to remington s2002 hair straightener. You can observe that there is almost the double price difference between the two products.

I received my product on 29.07.2017. When i opened the package, the box was not sealed and the box was not looking in a good condition. I ignored it and opened the product and found that the product also does not look in new condition. I have bought other electrical items earlier and the packaging of a brand new product looks and feel completely different.

Now, another problem arises whereby i find that there is no difference in product at all between remington s2002 ceramic hair straightener and remington s2002 hair straightener. The explanation on your website for both the products is exactly the same. As a customer, i assumed that remington s2002 ceramic hair straightener offers extra features that is why the price is double the remington s2002 hair straightener.

As a customer, i am disappointed because of the confusion and such a misleading information on your website. Kindly clarify the same at your earliest and either exchange the delivered product with the correct product or refund the money.

I had sent you a complaint mail on 01.08.2017 at [protected]@rediff.co.in along with the product photos, but the mail bounced back.

Regards.
Amisha jain
[protected]@gmail.com
+91-[protected]