Rediff Shopping — Delivery of wrong product

Address:

Vadodara, Gujarat

Have ordered Nokia 820 Flip cover thru rediff shopping (online) and made upfront payment including delivery charges. Product delivered to me is not as per my order. Now Rediff is asking me to go to courier company, return the product, pay the courier charge (charge will be reimbursed). Once the item will be delivered back to vendor, vendor will issue a fresh product as per my order. My stand is that if I have opted for online shopping, then why should I take this so much of pain and wait for another 8-9 days. It has created lot of inconvenience to me. Neither Rediff nor vendor has mechanism in place to ensure delivery of product as per order. I want the product as per my order and not the refund. Have attached a snap wherein left side is the product delivered and right side is the nokia handset for which I ordered the flip cover.