[Resolved]  Rediff Shopping — Product not delivered and still on the Rediff Shopping website it is showing delivered

Address:

Mumbai City, Maharashtra

My order id is 10647326 and i had placed an order on 3rd Nov for "20 Pins Scart RGB Male to 3 RCS Phono & SVHS TV Adapter Converter". The vendor was Flaunt Corps from Faridabad. I have clearly provided my Airoli Navi Mumbai address for delivery and paid the full amount by Net Banking. It was mentioned on the website that the Product will be delivered in 5 days, but today it is more than 10 days but still the product is not delivered. Comedy is that on the website it is updated that the Product is Successfully delivered yesterday at 8 p.m. I got the message on my mobile that product is delivered . On 10th Nov as i was not well, i was there at my home only full day but i have not got any delivery. When i called FedEx courier using the tracking id mentioned on Rediff website . i.e., AWB Number :[protected]. I was told by Mr. Vicky on their call center that the Product is by mistakenly gone to Raipur and it is delivered to someone in Raipur. I am not able to understand when my address is of Airoli, how come it is delivered in Raipur. What is the link. When i checked the status on the FedEx tracking it is showing that courier had left on 3rd Nov to Faridabad, from there it reached Mumbai on 6th Nov then on 10th Nov it is left for Raipur and on 10th Nov it is delivered. I have not understood the whole tracking history. I called up Rediff Shopping and they raised a request for investigation and request number of investigation was given as[protected]. Till now i have not got any feedback from them. Please help. I had placed orders from other online shopping sites but i have never got such worst experience. Please call me on [protected] if any other details are required.