Rediff Shopping — Refund amount not received but they are claiming that refund money was credited to my account

Address:	Rangareddy, Andhra Pradesh, 500070
Website:	shopping.rediff.com/#!

Rediff vide awb no [protected] and order no. : 12358721 while it is showing the money was refunded in refund status in rediff shopping website, I didnot receive the refund money in to my bank account and rediff shopping claiming that the amount was already processed to my bank account. my email id [protected]@gmail.com and my mobile number is [protected]. when i have given complaint about this I got this reply, "With reference to your Order No : 12358721, we would like to inform you that our Finance Department has already processed the refund into your account. We request you to check with your bank for the refunded transaction with the RRN ( Retrieval Reference Number ) no. :988654. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Ashish Customer support" I want my money bank and I want to why rediff shopping is fooling customers by doing this type of fraud.