Redmi — Mi.com send me a wrong product & now i'm not getting any satisfactory customer support to solve the problem.

Address:562106
Website:mi.com

I ordered REDMI NOTE 3 (32GB) Gold varient mobile from MI android app on 25th may 2016 sale. After placing the order successfully xiaomi ships the product in my shipping address. On 30th may 2016, I recieved the product threw the courier delivery. when i opened it there was a wrong product in that, it was a REDMI 2 (white) phone. I immediately called the service center on the no. [protected]. They told me to send the mail & pics of the delivered product. I mailed them on 30th may 2016 & they reply with an incident no.[protected]
After that I called them many times but they didn't gave me any satisfactory reply regarding product replacement. 2 working days are gone after the complain registered, still they are doing nothing & I'm waiting for problem solution. It's a blunder mistake that they send me a REDMI 2 (5, 999Rs) phone in the place of REDMI NOTE 3 (11, 999Rs).
Please do needful at earliest.

Order Id : [protected]
Incident no.[protected]
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