Redmi — Telecom /Redmi 2 Xiaomi Mobile Phone

Address:	Gurgaon, Haryana, 122017
Website:	amazon.in

Dear Sir/Madam,

I had bought a Red mi from amazon.in in the month of May/June'16 (approximate date). Please find the attached copy.

I request you to take my word that this was my lifetimes maiden bitter experience. On the 11th day when i purchased a sim from Vodafone. It was found that the second sim slot is not at all working from day one. When I contacted amazon team they refused any refund and directed me to the service center of redmi in gurgaon.

I was given a service order (copy attached) and told that they would have to replace the motherboard. Whenever i contact them(Mr. Puneet malik mobile no. [protected] ) they don't give me a timeline as to when the problem would be solved. Neither do they pick my phone.

I have my full faith in you as an organization after having read the reviews of similar cases solved at your end.

May I request you to use your good offices to get me the full amount refunded as i am interested only in getting the money back i spent on buying the phone.

Hope the needful would be done at the earliest.

Thanks & Regards,
Rakesh Anand
M:[protected]/[protected]