Reebok India — Fraud Company, Cheats customers

Address:	411040
Website:	shop4reebok.com

I have purchased multiple products from reebok website on 30-July-2016
Order No : 19938260
I purchased "Women's Reebok Training EL Jersey Pants" of XL size which was too big for me so I requested for a refund or a smaller size i.e L size track pant
I received a call from your dept saying that the product was washed and used. I clearly communicated several times that the product has not been washed, nor used as the size is too big for me. I also told them that you can smell the garment to check whether it was washed as any new garment has a peculiar smell.
Every time I call the customer care, they assure me that they will contact me with a resolution, but they never call. Its been almost a year where my money and my garment both are with them.
This is totally a fake company where they just cheat the customers by saying that you have washed the garment and do not refund your money.
I had purchsed this garment from reebok website "https://shop4reebok.com/" by trusting its name and brand, but realised that it is totally a bogus company. I would suggest everyone to buy products from more trust worthy and genuine websites like Amazon, Snapdeal, flipkart, etc.
Kindly do the needful