[Resolved] Reebok India — Irresponsible Response- Cheating customers | |||
Hi, I'm Dinesh from Hyderabad wanted to let you know how reckless and respect less towards customers your executives are. I have purchased Reebok shoe in Madhapur for INR 3799/-.Aftre using them for less than 6 months, the lower soul(rubber one in black color) started peeling off. I have taken it to the nearest Reebok store(Punjagutta) complaining the same. The people asked for the receipt of purchase to avail free servicing. At that time, I was not able to show the receipt. So the staff asked for a servicing charge of INR 250/- for pasting the lower soul which was really more than what was actually required. But the people there used the brand name "REEBOK" for pasting also. So I did not hesitate to pay that amount trusting your brand level servicing. They have taken my shoe for servicing and gave me a piece of slip writing the phone number on that. After completion of servicing they called me to handover the shoe. I've taken that and started using, After using the shoe for 20 days, the soul again started peeling off. I was out of station for couple of months and stopped using the shoe as the shoe soul was not good. After returning to my home town after couple of months, I've taken the shoe to the same store(Punjagutta) and felt really bad for purchasing your shoe. That is the way your staff responded to me. They behaved like as if they are not responsible for anything once they sell the shoe. They are again asking the amount of 250 for servicing that shoe. Being a world reputed brand, this kind of service sucks. I can explain you better if you can call me. +91-[protected]. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reebok India customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
I would have sent you the images of the poor pasting work they have done, but my shoe is now with your Reebok store in Himayathnagar. I was diverted to this store by your Punjagutta staff. When I came here to complain the same, the concerned person was not in the store. So, one of the staff members received my shoe and again gave me a slip writing the store contact number on that. Yesterday I went to collect my shoe, but the concerned person Mr.Sabeel in Himayathnagar branch responded to me without any decency. He said that the pasting work was done again and he will not return the shoe until I Pay INR 300/- again. "I also told him that I filed a complaint against this incident". Mr.Sabeel responded saying "I don't bother, but will not return the shoe unless I pay the money". Later I called Reebok customer care with the guidance of one of the store manager in Dilshuknagar. I've explained him the everything right from the begining. He felt sorry about the situation and connected the call to Reebok customer care. I was lastly shocked to hear that "Reebok does not support any servicing work. If we have any problem with the shoe, we'll directly replace it." See how staff of Reebok cheating us using the brand name for pasting services also. It can be done outside for less than INR 30-50/- also. But staff in your store are charging us INR 300/- that too for very poor work. How fair it is you people again asking me to pay INR 300/-. Store people kept my shoe with them and arguing with me to pay Rs.300/-. Now I'm shoe less. Is this a gift for me from your service?? Please respond to me ASAP!!! +91 [protected].
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