| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 |
The shoe with product code BS 5306 VIDE purchase bill number SC-32 was purchased on 8th april from your store BASIC CLOTHING (P) LTD ; shop 221 ; 1st floor, Garden Galleria Mall ; Noida 201301 ph. no :[protected].
I was charged Rs. 4899/- after discount and made the payment through the card .
Now, Please note the 3 problems :
1. Within a month the shoe had a manufacturing defect and from the ankle the shoe started getting torn. The shoe has been returned to the store .
2. When I took the defective shoe to the store ; the storekeeper told me that the price of the shoe is Rs. 4199/- ( as seen in the account statement) If i would have not taken the shoe for return then Rs. 700/- would have been conveniently pocketed by the company. The store keeper admitted the fraud but gave a reason of mistake when I told him that i can produce the statement of credit card .
3. Today after recieving the reply in mail against my complaint which very conveniently did not respond anything on the case of cheating ; the customer care ( Pankaj Kumar ) says that this is an issue of the store and he is not concerned . Further the supervisor did not come on to the telephone line when I requested Pankaj Kumar.
After being a customer of 5 to 6 shoes I feel cheated and the response from customer care in bad taste. I would like a full refund and would disassociate myself from the brand.
Was this information helpful? | 
from flipkart and started using it regularly a few days back. I noticed it has got a manufacturing defect in tongue of it. it is wider than usual and hence bents when i use the shoe causing problems in upper part of foot.