Reebok India — Return pickup not done for 6 months inspite of 100 followups with customer service. Horrible after sales. | |||
Product ordered in feb 2021. the return request was raised in feb 2021. the return pickup is not yet done inspite of more than 100 calls to them reminding them of the pickup to be done. all calls have been recorded..each time they give reasons and then another delay. they are not even refunding the money without the product..lapse is theirs.. they are not accountable and they are blocking my money due to all this stupidity..reebok and adidas shld work on their after sales quality standards and regular complaince . u cannot harass a customer like this. pathetic pathetic service. Was this information helpful? | |||
|
Reebok India customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
No one from reebok customer care has contacted me..I contacted them a few times after making this complaint. they all are a bunch of laid back people who are not bothered. a rep from their customer service named shivani told me I am free to file a legal complaint against them. no manager or supervisor available at any point of time. they are purposely blocking the customers money. I am due to travel day after morning and they are not bothered about the pickup...my return request was raised in feb 2021..its 6 months since I'm following up. pathetic service...they have spoilt the brand name of reebok and adidas..as I recently got to know they are one call center..and adidas is doing the same thing. I just spoke to Smriti who claims to be the supervisor told me the same thing...they are unapologetic and scripted..and as per her she is only the authority there..the managers and senior people don't come on calls. horrible service and mentally harassing..
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
1144
Pending
0
Resolved
441
+91 12 4412 4100
+91 71 5225 1782
+91 11 4747 6001
7th Floor, Unitech Commercial Tower-2, Block-B, Greenwood City, Sector-45, Gurgaon, Haryana, India - 122001
View all Reebok India contact information