[Resolved] Videocon Refrigerator — NOT MAKING ICE, NOT COOLING IN LOWER SIDE | |||
Purchase of Double Door Videocon Refrigerator dt. 01.11.2010 from NEXT RETAIL SHOP, Sigra, Varanasi. Within 01 year three times repaired by Videocon Service Center person. Defaster timer and Biometal change dtd. 11.04.11. Again complain dtd. 15.04.2011. So many parts change dtd. 25.04.2011 cost Rs. 2075/- + Rs. 300/- Service Charge taken by Service Center person. Again dtd. 29.04.2012 Refrigerator not working then complain to Service Center. Service Center person came and replaced again above materials and cost Rs. 1600/- taken. Again and again dtd. 06.04.2013 complain to Videocon Service Center, person came and replace the same parts and taken Rs. 1500/-. After 20 days again Refrigerator not working in proper. Again complain lodge to Video Service Center Lucknow dtd. 30.04.2013 through Ph. no.[protected]. Complain no. is [protected] dtd. 30.04.2013.After complain, contact to Videocon Service Center person through Mobile No. [protected], [protected] (MD Service), [protected], [protected] and [protected] also same to SMS all in last 3 days to all the concern person. Nobody came to my home for repairing Refrigerator till date. Total Repairing cost Rs. 5100/- paid to Videocon Service Center. It means duplicate material replaced by Service Center. Double Door Refrigerator is not working properly through purchase date. In spite of regular complain to Videocon Service Center, no exchange the refrigerator by company. So, I request that exchange my refrigerator and return my expend Rs. 5100/- for repairing. Thanking you!!! Regards, Ramchandra Singh Mob. No.:[protected], [protected] House No.-Shiv-9/132-A-6-R, New Ashok Vihar Colony, Suddhipur, Shivpur, Varansi-221003 E-Mail ID- singh.[protected]@gmail.com ************************************************************ Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
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Videocon/Refrigerator — Refrigerator is not working from last 20 days
I have a videocon refrigator which we brought in Feb 2008. It starts creating problem after 6 month. That time co has changed its compressor. But currently the same compressor is not working. It is not cooling, no ice etc. I registered complaint 4 times in this regards once the engineer came and said to fill the gas in compressor. After that day they give us assurance that it will work properly in future but result is same like earlier.Videocon Refrigerator — In Spite of several number of complaints no one is coming for servicing
Sir,I have purchased Videocon double door refrigerator in Nov' 2008, Sr.No. - 9516, Model No. - D245DX. It stopped cooling when was in warranty, i did number of complains then one of the engineer came and did gas filling but same problem again appeared within two days n warranty for 1 year got over. i complained again and engineer did gas filling again and also taken gas filling and servicing charge and assured problem will not happen again but same problem appeared after a week. Now, inspite of several complain no one was coming to correct the problem. I got tried and stooped complaining.
After few months one of my friend suggested me to contact once again and if they will not do proper servicing lodge a complain in Consumer Forum. I connected customer care once again and said the problem in refigerator, they assured to send service engineer within 24 hours of complain, one of the engineer came an checked the refrigerator and told compressor is not working an took 200 servicing charge and said another engineer will come and will change the compressor. Engineer came with compressor but he detected some internal leakage in refrigerator and did not change the compressor. I asked him what could be done now he said nothing can be done. I asked him then change the compressor only i will rectify internal leakage problem externally but he refused an did not change that even though 5 years guarantee for compressor is still left.
Now, in-spite of my several number of complain no one is coming. when i am connecting to customer care and asking them how many times i did complain they are saying only one time.
Please take the stern action for this.
Thanks & Regards,
Pankaj
Inspite of several number of complains no one is coming for servicing
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Videocon — RE LOW COOLING....
DEAR SIR/MADAM,I have purchased a videocone ref.from vijay sales (mira Road Thane) 5month ago. At the time of delivery the fridge was not in proper condition.I told the sitution to delivery man .He said that he will tell to vijay sales. I asked him to change the piece.now from last cooling is not proper or very low.Then vijay sales send the videocone technical person he said that there is a problem in compressor.In five months i complaint 5-6 times. It is giving me tension and wastage of time. Requesting you to please do the needful...