Regus — Incorrect billing and demand to make payments into foreign accounts by non-Indian persons located outside India

Address:

Pune, Maharashtra

I had a contract for office services with Regus Pune in 2011. Last year I attempted to change the contract but Regus insisted it was an auto renew contract and sufficient notice was required. After demanding the who years payment they agreed to reinstate and continue the contract at my request and a reinstatement fee was charged. I have made the payments for the subsequent periods. They arbritrarily put a late fee of 30% even though the late fee shouldn't amount to more than 2%. Regus issues no receipts for payment and hence there is no official record from them for receipt of payment for the specific contract. In October I informed the service office I deal with that I do not wish to renew the contract. The service office manager confirmed that there were no outstanding payments due and that all was in order. I kept getting payment notices from a Regus person in the Philipines who never replied to any mail after I insisted that she should check with the relevant branch. The REgus person in the Philipines has been copied on all emails. Then, in Feb 2015 I received a payment demand letter from Atradius Collections asking me to pay the outstanding amount to an account outside India. The matter is still under dispute even though the REgus PUne office has clarified that there are no due outstanding payments. The issues: No receipt issued for payments made Payment demands by non-Indian citizens who were not listed on the contract and who do not have a permit or PAN to work in India Arbritrary billing Demand to make payments to foreign accounts - this could be a serious violation of Indian laws. No response from amorphous Regus management. Regus Pune Centre is the only party that responds whenever they do respond.