Regus Complaints & Reviews

How did your issue with Regus resolve? I am also facing the same problem.

I have a similar situation. I merely rented a desk in order to have a business address to qualify for my distributorship, then worked 99% from home. Upon completing the 90 days in order to leave (you must provide 90 day notice), I made an apt to drop off the keys. The manager was not there and they said to simply leave the keys with them. I felt a little uncomfortable, but was stuck.

Later I saw a charge for $457 for "wear and tear" on the office (the desk that I sat at like 5 times) and to continue to pay for them to collect mail (which I don't want but they won't let me forward mail at the post office). They still owe me a $400 deposit.

Don't work with them, they are smarmy.

I totally agree.I had a horrible experience with Regus too.Sudden changes in rules on membership, additional fees to be charged as they have authority to charge anytime they wish considering they are house rules. Different promises are made to customers when they want you to join and suddenly the rules change.Nothing is in favour of the consumer.I was asked to pay for a client when I had a meeting in their business center, whereas while i took the membership i was told that i can bring one client for free.There was no intimation provided on email and it was so embarrassing to face such a situation with the client around.The Regus staff got away saying that they had put a notice in the lounge at BKC.I being not a frequent visitor was not aware about such a rule.This was a pure cheating the client case as on my joining the membership i had told them my sole purpose of joining this center is for meetings.The Relationship manager agreed to all at the time of joining showing a rosy picture but at the time of addressing complaints he just said rules are subject to change and its mentioned in terms and conditions!

From: Eximtrade
Sent: Tuesday, April 20, 2010 1:03 AM
To: andrew.[protected]@regus.com
Cc: Henry.[protected]@regus.com ; Ramit EUROPE
Subject: Regarding : Complaint about Regus Delhi Office.

SENWA: SUSTAINABLE TECHNOLOGIES IN ENERGY EFFICIENCY & RENEWABLE ENERGY GENERATION
[protected]
[protected]
To,
The Regus Head Office,
22 Grenville Street, St. Helier, Jersey, JE4 8PX.,
26, Boulevard Royal, L-2449 Luxembourg

Kind Attn. : Andrew Brown, Group Communications Director, T. +[protected] +[protected] ; M. +[protected] +[protected]

Regarding : Complaint about Regus Delhi Office.

Dear Sir/Madam,

We had good experience in having relationship with Regus USA.
We start to use the services in New Delhi India from September 01, 2009 where since beginning we are having problems. The people working at Regust, Jasola Office are totally unaware about Regus's service culture, very prompt to ask money without providing any service.

We would like to submit as follows:--

1. Two Month Free Service:
Without giving us dedicated tel no.fax no. the Delhi office has started the service from September First 2009. They inform our tel/fax no. only in October, 2009. There is a need to recorrect the service contract and paid service should start from Nov.2009 and keep October as free.
Second month service will be given at the end of the contract.
2. No records of call/fax :-As per our request we asked Regus New Delhi to send us caller/fax details by email as the undersigned always travelling, the Delhi office never informed by email. infect they dial my overseas no. They never keep any person to answer the call, pl. call this no.[protected]
3. Never Honored their Promise:- It is a fact that due to my regular continuous stay in USA, I am not able to use the Regust New Delhi, so I requested to freeze/suspend for 3 months. They confirmed and asked the payment of Jan/Feb 2010, but after I paid the money they refused to freeze and suspend. (enclosed the copies of email)

We, therefore, have no other option but to discontinue based on ABOVE EXPLAINED reasons. No service, no email from Regus Delhi, since beginning they are not answering our telephones. most of Indian clients never leave any message in voice mail like western countries. Regus Delhi is only interested to charge money without providing their servicers. The customers are cheated due to Regus Brand but there is no commitment for services like Regus Global.

We are totally frustrated with regus New Delhi since very beginning, instead of extending good service, keeping their promise for freezing account, they just trying to forfeit our deposit, which shows that they are not interested to give services and they are not efficient to give services.

It is everything and worse! Once your in they( watch your pockets women and men) nickel and dime you on everything. If they could charge you $3.00 every time you sneeze they would. Regus's business model is to lure small or medium company into their offices at attractive prices and locations with a contract that they can get out of at anytime and subject you to constant price increases for everything they can think of and they will not give you notice. They just charge away until they get every last penny out of you. Price increases All the Time! If you want your mail after you leave them, you have to pay huge amounts of money. This has to be a crime. It is true that they all lie except for a few new employees. But, it will not take long. They are all in on it. It is not just me. Someone I know left a few years ago and he confirms this and I have met at least two small business owners who left in 2011, too. They do not care if they destroy the businesses they are suppose to service. The day offices are usually filthy. If you complain, they tell you it is not in their budget to clean it. Bold face lies. Directors and Managers rarely return calls. This past year has been a battle practically everyday. A person has their business to contend with everyday. It should not be with one's "landlord". I was told that I would have to pay $25.00 for an extra chair for my customer's mother while in my office who would spend less than two hours in my office. I could write a book but I am busy looking for new space. G-d willing, maybe tomorrow. Please be careful with Regus. They are bullies who harass their clients.

They will give big promises at the time of signup but charge you for every littls hidden thing once you are in their net. AVOID

They are unethical, disorganised, inefficient and crooked. We had a 6 month contract with the Vashi, New Mumbai centre that expired in end July. We gave notice and left in early June, asking them to cut the fees till the end of the term and return the balance deposit held by them. Instead of doing this, in early August various people from various Regus offices started asking for various amounts- all of which had the details wrong: the first mail had the wrong period of contract; ALL had the wrong office address and ALL had different amounts (ranging from Rs 6+ lakhs to Rs 10+ lakhs) that we owed them instead of the other way around! They've now passed it on to a 'collection agency' to whom we've passed on the details for the nth time.
There should be serious legal action against these guys...and everyone should be warned off them. Attrition rates are high so there is no one particular person you can collar. Just an all-round sleazy outfit.

I am facing similar issues with Regus.
They renewed the contract after I wanted a refund of the membership fee and that too after a lapse of 2 months of my initial contract.
They are sending me invoices on back date for a PREPAID service.
They are very unprofessional, unethical and extortion specialists.

They threaten of a legal action and the same time email about sending recovery agents to my place.

You will never hear from them about any details, service status or anything.
But once you ask for a refund of a refundable fee, they start making excuses and start back date invoice for the last 12, 24 or 36 months.

We need a collective action against them.

Hi,
I am aware of the malpractices of the Service Providers but would like to propose a completely transparent office space solution for your requirements. Please let me know your requirements & my team will be glad to assist you with premium office space solutions.
Regards,
Vijay

I am facing similar issues with Regus Gurgaon.. I wanted to close services and informed them in September 2014. The renewal began in December 2014.. they stopped taking my calls and did not answer any emails.. So I stopped payment. Now sent me legal notices saying that the account got renewed and I will have to pay for the whole year 2015. Crooks..! On being asked why my earlier mails were not answered, I am told all staff from September 2014 has left now and they cant answer my queries.. good joke..! How can a foreign legal authority be liable in India by the way..?

Try out Air BnB. They are simply outstanding. Dont know where all they are available in India but have used them in the West and they are truly value for money. Like the British, (rightly described by Napoleon as a nation of shopkeepers), that is exactly what Regus is.

Regus Ballance Sheffield, UK - Unbelievable experience

I would warn anyone about the issues we've had with Regus in Sheffield.

We we're initially given promises by the sales rep prior to signing the agreement which were purely to meet monthly sales targets within the building. We we're assured of a monthly cost but beware there are many hidden costs which were only disclosed once the agreement was signed. We we're told by the sales rep our monthly bill would be in the region of £750.00 but with hidden extras such as additional data charges the monthly cost was £1100.00 - £1200.00. Subsequently that sales person left the business.

We also had tenants in the office next door who for 5 months played music full volume and shouted to each other during sales exercises for 2 hours every morning. We made several complaints but nothing was done about this. Regus are clearly incapable of enforcing their house rules. Initially before we signed up we asked on 2 occasions if we could view the office in the morning but we were told that it was only possible in the afternoon which was clearly down to the noise every morning.

There were more than 5 incidents of people flying round the corridors on electric segway boards carrying hot drinks. Again little was done about this. On one incident we had clients nearly hit by someone flying down the corridor as they stepped out of the office door.

The office cleaners come in to clean in the morning between 9-10 which disrupts the office during this time.

The front desk receptionist failed to acknowledge our company existed in the building even though he had been told on many occasions. Even to the point of arguing with clients that our company was not in the building.

Very poor customer service and lack of response to emails was very frustrating.

Also beware of the auto-renewal as this caught us out. The reminder email comes through 3 months before the lease ends and then auto-renews for the same period again. Unfortunately the auto-renewal email had gone into a junk email folder and as a result we had missed it and were locked in for a further 6 months even though we have left the premises.

We asked Regus for a show of good faith to see if there was any movement on the period of auto-renewal but there was nothing even after everything we had endured during this period.

Being at the Regus office has affected relationships with our clients due to the various incidents and has affected productivity within the company.

An extremely bad service overall.

I agree. Regus india is so corrupt and trying to swindle money from customers and Sign up for services that we can't use. Then very slow to process cancellations and overcharging and agressive at collections. Who could help us fight against them?

I completely agree with all the problems noted above by the victims of the Regus. They are really very bad people. They harassed me so much mentally and physically. They never resolve problems and always are very aggressive when it comes to collections. The money charged is also never proportionate to the services provided by them. I will contest cases for free against the Regus by only accepting nominal expenses. PRASHANT [protected].