Relaxo Footwear Complaints & Reviews

I bought sparx SM 332 gents Black/grey shoes about one month back(06.12.2018) . But the lace holes are broadening too much and too early. The holes are becoming big day by day seems like shoes are tearing . I can even tighten them in a fear that they will broaden more.The way they are broadening that space will create big holes . I haven't even wore them much . Maximum 25 days I have used them . The shopkeeper ( RS150, Kanpur, PPN Market Shop ni 14/121, Mall road) tells me if their is any problem in shoes in three months they will replace. But now when i go their for replace they refuse and tell me if i want to replace i would have to give them Rs. 850/- . when i buying the shoes they not told me for any term & conditions but when i want to replace they tell me the Term & conditions of the company. Please replace ASAP..I am attaching the pics below

I bought a shoe of sparx on[protected] from relaxo footwears limited, retail shoppe hoshangabad (M. P). My right leg shoe is crack from side. This is very short period to buy this item. I am regular customer for yours. This is the first time that my products is defected in this short period. So please change my shoes. I have enclosed the bill and photo of my shoe

Sir/madam,
I m aryan, from patna, bihar.
I used to blv that the relaxo is commited to provide innovative value added quality of products, therfore with such strong trust
I bought a shoe of boston on 30-10-18 at price of 1299 from its exclusive outlet at rajabazar patna -14, opposite of pillar no 58 or 59.
But within 50days the sole is damaged and due to this i m having pain on my leg.
When i compaint to the outlet person, he talked to some one on phone and said that i can adjust only 50% of the mrp and nothing else i can do in your case. And one of the employ was saying that do one thing i can repair the sole.
I m very dissapointed by the responses i experienced and the way they treated.
Today i m really dissapointed by the experiences i gt.
Regards
Aryan

Please don't write the sacred name o[censored]niversal god "sun" on your products. It's not good to keep our god name under the foot. You can use any words to design your footwear but not names of god. Tomorrow u will use krishna, vishnu, or shiv which is not better. As you are a renowned and trusted company, you should take care of such kind of little things that can hurt the sentiments of many customers. I hope you can understand my sentiments and will try that such things would not hurt us. Many thanks.

I bought sparx SL 126 ladies shoes one and a half month back . But the lace holes are broadening too much and too early. The holes are becoming big day by day seems like shoes are tearing . I can even tighten them in a fear that they will broaden more.The way they are broadening that space will create big holes . I haven't even wore them much . Maximum 20 days I have used them . Please either replace or repair them.I am attaching the pics below

Purchased shoes on 5 november 2018 from the store and within less than a month the shoes has a defect and when i went for the complaint to the store they abruptly denied to take any action against the issue. And advised to visit a cobbler. I've not purchased the shoes from a cobbler and it's not a thing of 100. It costs 750. Why would i prefer to purchase shoes from the store for such a cost if i didn't get the good services for the issue. This is very much annoying and pathetic service.

Your staff provide me wrong size and when i went for replacement then they have not entertain for long time and after that they misbehaved and said you should buy another product because we haven't the size desired by you. When i asked for return they said you may return but we will not refund the amount, you have to buy another product. When i asked for complaint book they straightly refused.

Sir i m regular costumer of relaxo but with this model i have worst experience i visit to showroom also but problem not solved
Jalli of shoes torn plz take it seriously because now it's wasted of money plz replace it as soon as possible u can take record from kotkapura showroom from where i have purchased this shoes i hope you will do this soon thnx

I bought a navy blue sneakers 2 month ago and after 2 month color totally despair so what can do i please resolve my query and reply my mail i am valuable customer of sparx shoe i bought from amazon but i use very lightly but after 2 month my sneakers totally bad sneakers condition is good but color is totally despair so i want some help from your service team so do something fast and resolve it

Hello sir /i bought ladies blue sleeper from shop no. 332, preet tower amritsar punjab. After 3-4 days i came to know that sleeper left it's black color on my feet and made my feet so dirty. It is so embarrassing. I told to the shopkeeper to replace it but he denied and told me to lodge complaint to customercare.
I also attached photo of my feet and copy of bill. Kindly pay attention on my complaint.
Thanks!

Regarding the bad service..
Hi this charles today i visit store which is at vasai i have purchase a sparx shoes
Has i felt i was sale person no helping hand and no suggestion because their don't have any knowledge regarding it and even no ac was on and bill was sent yo me on what's up better
Look. Into it or business will go in lose.
Regards
Charles davar
Restaurant manager at imagica.

I have purchased flite foot wear daily sandal from your chandigarh showroom which is in peer baba road near shiv mandir baltana zirakpur punjab

Product upper of both are in site is ok but the left leg sole part in which leg rear side hole after use in 15 days) than the left leg by which we are feeling uncomfortable due to pressing leg in comparison to left leg. (Photograph of the same are attached) call and contact [protected]

Kindly help and do the needful

I purchased shoes before 4-5 months but his soul is coming out.
And don't have his payment slip.
How can i replace it..
My contact no. Is [protected]

Please if you search invoice of my shoes through my contact no. Please solve this matter.
Regards
Mukesh jaiswal
From mirzapur.
U.. P. (231001)

The sandal was bought at shop no.2 trade centre appt. Valsad on 24/9/18. After it's use, on 4 oct. 2018 it broke down on one side. The sandel is of rs.1199 and it is not worth of quality. We complained the same to the shop but they told us to report online only. They sold it but aren't willing to take back defected product which shows how mean they are. This is disgusting.. And i won't buy anything in future if the product isn't replaced or money isn't returned. Also i will make sure that people come to know this practice.

On 27/09/2018, i went to buy my son, s slipper who is 3 years old.that time my son was also with me. then we selected the slipper paid the bill. but next day when my son has worn the slipper after a while my son say to me it is not fine. he says to me it pains then i have seen also some rashes on foot of him. then i evening time 29/09/2018 i went to relaxo shop and told to exchange it. also show the bill. he told me we can not change without box.Unfortunately our maid threw the box. please exchange the slipper. i have bought so many slippers and shoes my wife, s slipper .we are your old customer. please exchange the child, s slipper... we are very disappointed first time from your company.

I bought shoes on discount on rs 4000 billing I got discount of rs 600 and I paid rs 3408 but when I replace one pair of shoes because relaxo don't have the size of that pair but when I took another Patel Nagar store give that pair on MRP. But when I asked about this they said discount is for one day how this is possible ?? It's relaxo fault that they are not able to provide the size of that pair because of this I lost my hard earned money.

Please look into this matter I didn't expect such kind of behaviour from that store
Poor response.

Iam sharing invoices see how iam cheated.

[protected]
[protected]

Dear sir,
I have purchase boston shoes in 3rd august 2018, your parade showroom in kanpur nagar.
Now suddenly i see my shoes is condition not good and i visited in relaxo parade showroom he said i will repair your shoes he is new person old person is resigned.

Only 1 month and my shoes is condition not good most probably is had wear 10 days only please help me my mobile number is: [protected]
And payment slip i had attached herewith.

Thanks and regards
Ajay singh

I purchased a pair of sandal for myself from lucknow chowk showroom and when i wore that i felt my toe pain and it started swelled even i couldn't able to walk properly so i went that showroom and asked for exchange with a bigger number of that pair... The cashier nd employe started misbehaving with me they both started yelling and said that is not in the exchange policy so we can't exchange it... Its upto u whether u use it or throw it or u give it to someone else... Not what to do plz reply as soon as possible

I would like to bring in your notice what is going on in rexona shop, based at Rohini, sector 11.
I purchased a pair of sandal for myself on 8 th aug’2018, from Rohini sector 11 relaxo shop for one of the party from fresh arrival word Rs 649/= .
During party, upper heel and bottom portion got departed with in one hour after I wear .(pictures attached)

I felt very embarrassed. Very next day when I reached in shop regarding to my grievance . Nobody was in counter so, I came to my residence in shalimar bagh .

As keeping distance in mind, frequent visit to Rohini is quit tough for me.
Yesterday when I visited again with my friend who experienced the same issue in her daughters sandals .
He talked to us in rude fashion and told me “ I cannot do anything in this regard and you can complain to our customer centre. It is not our fault if it happens “
I showed bill to him as well .

Regarding the same I am sharing copy of bill as well as picture of the sandal as
Well.

Looking for a support from you . Requesting you to either exchange my sandals or encash my money.

And requesting you to do the audit check in terms of quality which is selling in Rexona showroom in Rohin, sector 11.

Regards
Kavita
[protected]/[protected]

I want agency of your product/brand for Talakua Mhasla and Shriwardhan, Fist. Raigad in Maharashtra.
My email id is [protected]@gmail.com
Please communicate with me.
I have sufficient potential to improve image of your product/brand in our area.
So, please consider seriously.

Your cooperation and favourably reply will be highly appreciated.

Please advise.

Thanks
Regard/fakih