Relaxo Footwear — Relaxo sm 228

Website:

replacement of teared shoes (new shoes)

Hi,

I would like to complaint for the product which was newly launched by you i. E. Sm – 228.

I bought the pair of shoes on 1st august considering the shoes would be very comfortable and value for money. I thereafter, went to another city i. E. Jodhpur for 5 days family trip in the month end.

When i came back from the visit, i noticed that the sole of the shoes has started to come out within one month of subscribing them.

After 6-7 days when i had time from my office routine, i went to your branch i. E. Tin [protected] ward 206 and complained about the teared sole of the shoes and asked them to replace the shoes or offer the refund.

To my surprise they told that refund for 50% would be provided and not more than that as i had approached them after one month.

First of all, no customer thinks while buying the shoes and that too from such a reputed brand that the shoes sole will tear off within one month and would have to refund within one month to take the refund as applicable.

I also thought that weather if it is one month or 4-5 days extra, this is a branded shoes which holds minimum warranty of 3-6 months.

Please find the pictures and receipt of the shoes purchased. You will yourself notice the bad condition of the shoes and how it will bring disrepute to your sparx brand if the pictuers are made live on youtube, facebook and other online media.

I request you to refund the full amount or offer the shoes of the same values for which the shoes were purchased. 50% of refund is not acceptable at all.

Please consider this as a request as well as a written warning if the above is not considered, i will spread the images on various online medias which will spoile the image of sparx and will also send a legal notice to you.

Hope, i would be heard to and would not be forced to take any action which would spoile the image of sparx brand from relaxo.

Regards,

Hari chand mahal
Mobile : [protected]