Relaxo Footwear — Shoe Damage only wearing one day

Girish Oberay

from Faridabad, Haryana

Aug 13, 2022

Address:

5m/16 , ff , Back portion, NIT-5 Faridabad

Dear Customer Care Team,

I purchased a shoe pair from Relaxo Footwear Limited Retail Shoppe as attached on dated 24/07/2022.

I wear this shoe only once and shoes upper is damaged as attached.

I already returned this 10 days but not recd any solution from the store manager till now.

so, i need to complain here look into this matter seriously .

Because i don't believe this type of quality issue in the brand of RELAXO Footwear products .

It is a very big prestige issue for Relaxo Footwear Ltd.

i need a solution to it asap and looking foreword to a positive response on it.

thanks and Best Regards,

Girish Oberay
[protected]

+1 photos

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Relaxo Footwear customer support has been notified about the posted complaint.

Aug 13, 2022

Updated by Girish Oberay no response receiving on email.

Aug 16, 2022

Updated by Girish Oberay Classification: Public

Dear Customer,

Thanks for your mail,

As per the company's policy heavily discounted articles are not eligible for the claim. As the product is sold at a heavy discount it is not eligible for the claim/replacement . The No Warranty stamp is also marked. Hence, No replacement is admissible in this case.

Thanks & Regards

Customer Care

Relaxo Footwear’s Limited

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Girish Oberoi <[protected]@ymail.com>
To:Customercare
Cc:rs191
Tue, 16 Aug at 4:22 pm
Dear Customer Care,

where is the mentioned guarantee not covers on this pair ?
i did not purchase shoes from the roadside i was purchased them from Relaxo store.

i am a salaried person and can't afford Rs.525/- rupees per day shoe expenses .
i was wearing a shoe only 1 time and how we can manage this kind of expense?
Pls put yourself instead of me.

So i need a replacement for the shoe or return my money.

Thanks and Best Regards,
Girish Oberay
[protected]