Relaxo Footwear — Uncomfortable to wear

Address:

Karnal

I had purchased a Sparx shoes on October 26, 2023.

Details of shoes:

64041120
I0054305
SL-123 LADIES 7
Colour: Magenta B Pink
Invoice no: 02324R[protected]

Details of showroom:

Retail Shoppe : RS499, KARNAL NEW, SHOP NO. 1, OPPOSITE CANARA
BANK DAYAL SINGH COLONY, KUNJPURA ROAD HARYANA, 132001

I wore it first time on 27 October 2023 and within next day i.e. 28 October 2023 the shoe cut my ankle so badly that it was un-wearable .
I felt the problem on the first day itself but I thought it’s a new shoe and it might take some time to adjust. But the very next day, it was literally un-wearable. I went to the relaxo showroom, straight from the office, after office hours and asked what will be done with it with receipt and l met the manager and explained him the situation . He said in crisp and concise words that nothing will be done. He said these words with some ATTITUDE and behaved as if I made a mistake buying shoes from relaxo and he has no liabilities towards this.

I just want to know have I really made a mistake buying shoes from relaxo or not. I actually felt very bad that I was treated like that.
What I also found in this whole episode that

1. Manager did not have any knowledge related to shoes. So he could not understand the problem with the shoe .

2. Manager had plenty of attitude and ego which is very bad for the company as such. While dealing with the customers, people should drop their egos and try to understand and help the customer.

3. Firstly there was the problem with the shoe, on top of that the manager behaved so badly that it spoiled my shopping experience and I would curse the company forever, until it gets corrected and tell everybody in my friend, family, acquaintances, colleagues circle about bad experience of mine with the company.

Kindly let me know what will be done as soon as possible.