Releasemyad.com — ad not published and money not refunded

Address:

Kolkata, West Bengal

I had booked my ad for two newspapers times of india n navbharat indore edition for 23 june 2015. the ad id was 1185436. this was the ad subject I, Narain Tibbani S/O Hiranand Tibbani R/O 13/B-1 Prem Nagar, Indore have changed my name to Narayan Tibbani vide Affidavit number 15574/15 dated 18 June 2015 for all purposes. The ad was published in the times of india but not in navbharat. Despite my complaint since 23 june my query has not been solved n when i called on 25 June I was told the ad was published on the same day but I have seen the navbharat very clearly the ad has not been published. There are seven name change ads where my ad is missing. I'm attaching herewith the snapshot of the navbharat newspaper indore edition 23 june 2015 for your reference and it can be seen the ad has not been published. It has already been 7 days since I'm following up and there is no satisfactory response from their side. Neither they are refunding the money nor the ad is being rescheduled.