Releasemyad.com — advertisement wrongly printed

Advertisement wrongly printed
Release my ad highly unprofessional - edit the ad on their own and not informed - ad id:1353443

I had booked the above ad for ht on 23 dec 2017 under the category :matrimonial wanted grooms by religion sikh. The above ad has under the category matrimonial wanted grooms khatri.in this regard i inform that i had booked under the category religion - sikh. After filling first three boxes which were drop down, in fourth box it was mentioned ány preference'.in that i mentioned khatri/arora. Thus the booking was :matrimonial wanted grooms by religion sikhkhatri/atrora. I confirmed about the category by calling the customer care that it should come under religion - sikh and the same was confirmed to me by them on 24 nov 2017. The invoice raised was also indicating the booking by religion - sikh. However the same has come under caste - khatri. When i had booked under category religion how the same has appeared under category caste. When i inquired from them they wrote me like this : "
This is an update regarding your ad (Ad id:1353443). Please note, we have verified that you have mentioned in the special instruction box - khatri/ arora. If customers mention any specific details in the special instruction box, the same is considered for publication. Specifically, khatri/ arora is not available in hindustan times therefore, as per your ad text, your ad was published in khatri. This was not an error as both options, sikh and khatri/ arora were requested by you while booking and as per our policy, the request mentioned in special instruction box is considered while processing.
I wrote them that there is no box of special instructions at the first place. Second the invoice as well as the booking is confirmed under religion - sikh. It may also be noticed that company took their own decision of putting the ad under khatri since khatgri/arora as mentioned in any preference is not there in t. They totally ignored my instructions of first three boxes which say about religion. When i complained to them they kept my ticket open till 02.12.2017 and suddenly they closed the ticket backdated."
The company never bothered to call me to confirm the details. They are too unprofessional, when anyone calls him they put the phone on hold for very long time. I am asking them copy of company policy which they have refereed but no answer. They have no comments for invoice and booking which show the right category.