Releasemyad.com — Bad service

I booked a Dainik Jagran matrimonial advertisement on Releasemyad.com on 08 August 2020 (Booking ID 1558223). While making the booking I might not, by mistake, select any caste classification but I required my advertisement to be published under Kayastha caste section. However, without informing me, releasemyad published my advertisement under 'other' caste system.

I phoned releasewmyad and requested them to re-publish my advertisement under correct caste (kayastha) section. They answered me that it was my fault as I did not select the case section while booking the advertisement and they could not do anything.

I believe releasemyad should have called me on my registered mobile to confirm the caste classification (as if I wanted the advertisement to be published under 'other' caste section then I would have selected 'other' caste section while making the booking, which I did not). It might be my fault (if I forgot to select claste category) but that does not justify releasemyad's lack of responsibility of making an assumptive decision on my advertisement and publishing my advertisement under 'other' caste section (they could have at least called me on my registerd mobile to confirm). I did not select the 'other' caste section too, then why they published my advertisement under 'other' caste section?